Information you provide

This may include: 

User profile : We gather data when you make or refresh your Rakaab account. This may incorporate your name, email address, telephone number, login name and secret key, address, installment or keeping money data (counting related installment check data), government recognizable proof numbers, for example, Social Security number, driving permit or identification whenever required by law, date of birth, photograph and mark. This likewise incorporates driver vehicle or protection data. This likewise incorporates the inclinations and settings that you empower for your Rakaab account. 

Background check information We may gather historical verification data in the event that you join to utilize Rakaab' services as a driver or delivery partner. This may incorporate data, for example, your driving history or criminal record (where allowed by law). This data might be gathered by a seller for Rakaab' sake. 

User content: We may gather data that you submit when you contact Rakaab customer support, give appraisals or compliments to different user, or generally contact Rakaab. 

Information created when you use our services

This may include: 

Location information

Depending upon the Rakaab services you use and your application settings or gadget consents, we may gather your exact or inexact area data as decided through information, for example, GPS, IP address and Wi-Fi. 

On the off chance that you are a driver, Rakaab gathers area data when the Rakaab application is running in the closer view (application open and onscreen) or background (application open yet not onscreen) of your gadget. 

Riders and drivers can utilize the Rakaab application without permitting Rakaab to gather their location information. Be that as it may, this may influence the usefulness accessible on your Rakaab application. For instance, on the off chance that you don't permit Rakaab to gather your area data, you should enter your get address physically. What's more, area data will be gathered from the driver amid your excursion and connected to your record, regardless of whether you have not permitted Rakaab to gather your area data. 

Transaction information

We gather transaction information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties,  delivery information, date and time the administration was given, sum charged, separate voyaged, and installment Policy. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual. 

Usage information

We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages saw, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement. 

Communications data

We empower user to speak with one another and Rakaab by means of the Rakaab applications, sites and other services. For instance, we empower drivers and riders, are beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, Rakaab gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. Rakaab may likewise utilize this data for customer support services (counting to determine question between user), for wellbeing and security purposes, to enhance our items and services, and for investigation. 

Information from other sources

This may include: 

User feedback, such as ratings or compliments.

user furnishing your data regarding referral programs. 

user asking for services for you or for your benefit. 

user or others giving data in association claims or debate. 

Rakaab colleagues through which you make or access your Rakaab account, for example, installment suppliers, internet based life services, on-request music services, or applications or sites who utilize Rakaab' APIs or whose APIs Rakaab utilizes, (for example, when you arrange a stumble on Google Maps). 

Protection suppliers (on the off chance that you are a driver or delivery partner). 

Money related services suppliers (on the off chance that you are a driver or delivery partner). 

Accomplice transport organizations (in the event that you are a driver who utilizes our services through a record related with such an organization). 

The proprietor of a Rakaab for Business or Rakaab Family profile that you use. 

Publicly available sources.

Marketing service providers.

Rakaab may consolidate the data gathered from these sources with other data in its ownership. 

How we utilize your data 

Rakaab gathers and uses data to empower dependable and helpful transportation, conveyance and different items and services. We likewise utilize the data we gather: 

To improve the wellbeing and security of our user and services 

For customer support 

For innovative work 

To empower interchanges to or between user 

To give advancements or challenges 

Regarding legitimate procedures 

Rakaab does not offer or share your own data to outsiders for outsider direct showcasing purposes. 

Rakaab utilizes the data it gathers for purposes including: 

Providing services and features

Rakaab utilizes the data we gather to give, customize, keep up and enhance our items and services. This incorporates utilizing the data to: 

Make and refresh your record. 

Verify your identity.

Process or encourage installments for those services. 

Offer, acquire, give or encourage protection or financing policies regarding our services. 

Track the advancement of your trek or conveyance. 

Empower highlights that enable you to impart data to other individuals, for example, when you present a compliment about a driver, allude a companion to Rakaab, split charges or offer your ETA. 

Empower highlights to customize your Rakaab account, for example, making bookmarks for your most loved spots, and to empower speedy access to past goals. 

Empower availability includes that make it less demanding for user with handicaps to utilize our services, for example, those that empower hard of hearing or in need of a hearing aide drivers to alarm their riders of their incapacities, permit just instant messages from riders, and to get blazing outing demand warnings rather than sound notices. 

Perform inward tasks important to give our services, including to investigate programming bugs and operational issues, to lead information examination, testing and look into, and to screen and dissect use and movement patterns. 

Cookies and third-party technologies

Rakaab and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach. 

Cookies are little content documents that are put away on your program or gadget by sites, applications, online media and commercials. Rakaab utilizes treats and comparable advancements for purposes, for example, 

Validating clients 

Recollecting client inclinations and settings 

Deciding the prevalence of substance 

Conveying and estimating the viability of publicizing efforts 

Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations We may likewise enable others to give group of onlookers estimation and examination administrations for us, to serve promotions for our benefit over the Internet, and to track and give an account of the execution of those ads. These substances may utilize treats, web reference points, SDKs and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances. 

Choice and transparency

Rakaab gives the way to you to see and control the data that Rakaab gathers, including through: 

in-app privacy settings

device permissions

in-app ratings pages

marketing opt-outs

You can likewise ask Rakaab to give you clarification, duplicates or revision of your information. 


The Privacy Settings menu in the Rakaab Rider application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from Rakaab. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath. 

Location information

Rakaab utilizes riders' gadget area administrations to make it simpler to get a sheltered, dependable excursion at whatever point you require one. Area information enhances our administrations, including pick-ups, route and client bolster. 

You can empower/incapacitate or change Rakaab' accumulation of rider area data whenever through the Privacy Settings menu in the Rakaab application, or by means of the settings on your cell phone. On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the Rakaab application will be influenced. For instance, you should enter your get or drop-off areas physically. What's more, area data will be gathered from the driver amid your outing and connected to your record, regardless of whether you have not empowered Rakaab to gather your area data. 

Notifications: Account and trip updates

Rakaab gives clients arrange status warnings and updates identified with your record. These warnings are an important piece of utilizing the Rakaab application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the Rakaab application. 

Notifications: Discounts and news

You can empower Rakaab to send you push warnings about limits and news from Rakaab. You can empower/impair these notices whenever through the Privacy Settings menu in the Rakaab application. 


Most portable stages (iOS, Android, and so on.) have characterized specific kinds of gadget information that applications can't access without your assent. These stages have diverse authorization frameworks for acquiring your assent. The iOS stage will caution you the first run through the Rakaab application needs authorization to get to particular sorts of information and will give you a chance to assent (or not assent) to that ask. Android gadgets will advise you of the authorizations that the Rakaab application looks for before you first utilize the application, and your utilization of the application establishes your assent. 

Updates to this policy

We may sometimes refresh this arrangement. 

We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the Rakaab applications or through others implies, for example, email. To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy. 

We urge you to occasionally survey this strategy for the most recent data on our protection rehearses. We will likewise make earlier forms of our protection strategies accessible for survey.